RETURN & EXCHANGES

Your satisfaction is important to us. Please note that all sales are final and non-refundable, except in cases of manufacturing defects or errors on our part.

If you receive a defective product or if your order is missing or incorrect items, please contact us within 14 days of delivery by emailing mulsilk@gmail.com with:

 

• Your order number

• A clear description of the issue

• Photos showing the exterior packaging, packing slip, and the item(s) received

• We are unable to process returns or exchanges if the requested information is not provided or if items are not returned in their original condition and packaging within the 14-day timeframe.

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Thank you for your understanding and for trusting Mulsilk — we’re here to help if you have any questions.